Having access to a business listing in Google My Business is often part of our client onboarding process. Often it is for GMB/Maps Optimization, SEO or integration with our Reputation Management platform.
Google updated the user interface a while back in 2017 but for whatever reason, they’ve never updated their documentation. They have step-by-step guides to do must tasks but unless you find the link in your GMB dashboard that says “Back to GMB Classic,” none of their walkthroughs make sense. This video we recorded to guide our clients on how to add a new team member to a GMB listing.
Below is the loose transcription of the video so you can follow along. (edited to remove the “Ums”)
“I’m going to show you how to add a new user or a new manager to your Google My Business listings. Most of the existing online documentation, even Google’s very own documentation refers to the old interface, which you likely don’t have anymore and it’s a little bit confusing, so I wanted to record this little video walkthrough.”
“When you first log in to Google My Business, which is business.google.com, you’ll end up on this screen right here, which shows all of your separate businesses that are listed under your Google My Business account, so you’ll select the business you want to work with from the list. Click on it, and it will load up that business’ detail page, and you’ll see on the left-hand menu over here the “users” menu item.”
“Click on “Users,” and this will show you everyone that has access to that business’ listings. What we want to do here is add a new manager, so, in the top right corner, you’ll see the “Invite new user” icon. Simply click on that and add the email address of the person you wish to add.”
“If you’re adding us, Artful Pussycat Web Solutions, this is the email address you want to use, email@example.com, and then “Choose a role,”. What we want to add is a manager of the listing. Select “Manager.”
and select “Done.”
Now, that person will get an email invitation, which they can either accept or deny and then they will be able to help manage your business listing on Google My Business.”
If you have multiple locations or multiple businesses listed on your Google My Business dashboard, you’ll need to do this for each business listed. After you’ve done one, just click on the Google My Business logo. It will take you back to the list of all the businesses you have listed in there, and then just one by one go down through the list and add the managers to the ones that you want to grant access to.
I hope you found this useful. If you have any questions, feel free to contact us.